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  • When will I receive my Check-in Details?

    You will receive check-in instructions via email and phone three days before your arrival date. Please remember to check your spam or junk folders if you haven't received the email. Feel free to contact us if you have any questions. Check-in time is at 4:00pm to ensure your home is cleaned and prepared for your arrival.

  • What time is Check-Out?

    To facilitate our team in adequately preparing the home for the next guest, check-out time is at 10:00 AM.

  • How do I request an early check-in or late check-out?

    Early check-in and late check-out may be accommodated upon request. Please reach out to our team for assistance at (858) 330-2621.

  • Who do I contact if I have an issue during my stay?

    If you encounter any issues, please respond to the existing text messages for the quickest assistance. In case of an emergency, you may also call (858) 330-2621

  • What is the reason behind the change in pricing for the listing I'm interested in?

    The pricing and nightly rates vary depending on the season and demand fluctuations.

  • Can I split my payment on multiple cards?

    We can only accept payment from the primary guest due to concerns regarding fraud.

  • How do I cancel a reservation?

    Email us at Hello@coastvh.com -- Many homes require a 30-day notice of cancellation before the check-in date to receive a full refund, while some reservations become non-cancellable within 14 days of the scheduled check-in date. For details regarding the cancellation and refund policies specific to your home, please consult your rental contract.

  • Where can I find the cancellation policy for my reservation?

    We provide flexible cancellation policies. If you have already made a booking with us, please refer to your rental contract for detailed information on our specific cancellation policies.

  • What do I need to do before checking out?

    • •Leave used beds unmade (please do not put linens or towels in washing machine
    • • Put any last minute dishes in the dishwasher and start cycle
    • • Take trash out
    • • Turn off HVAC and Fans
    • • Leave used towels on floor
    • • Log out of all personal apps on Television
    • • Don't forget all personal items, including phone chargers
    • • Ensure natural gas or propane for amenities is turned off
    • • Turn off all lights
    • • Ensure all windows and doors locked
    • • Ensure pets are picked up after (failure to do so may result in additional cleaning fees)
    • • Close garage
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